While we do our best to make it easy to submit payment to GCLS for membership dues, purchases, and conference fees, sometimes it can get a little confusing.
Below are some of the most common questions we receive throughout the year. As you can see, there aren't many. But they are very important.
If your question does not appear below, please CONTACT Sandy Thornton and she will do whatever she can to assist you.
How can I pay GCLS?
We accept many types of payment: Credit Card, PayPal, Check, or Cash.
Direct Credit Card
GCLS has a credit card processor (CCP) that is integrated with our membership database.
GCLS accepts cash at the conference or regional events only. We cannot accept cash via snail mail.
I'm on the payment plan for the conference. My credit card expired. What now?
Contact the Director of Finance at email@example.com. She will send you her phone number so you can call up to update your information. This is safer than putting the information in an email.
I registered for the conference payment plan using PayPal. Was that wrong?
Yes. You cannot make a recurring payment using PayPal. If you do this, your payments will not process. Please contact Sandy Thornton at firstname.lastname@example.org immediately if you realize your monthly payments are not being processed. While it is your responsibility to check that your payments are occurring, we also may notice and we will contact you. This may not happen in a timely manner and you may end up having to play catch up on your payments. So please make sure you always read instructions carefully.
I registered for the conference and now I can’t come. Do I get my money back?
If you notify us prior to May 15, you get a complete refund less 6% administration fee. If you notify us after May 15, there is no refund because we’ve already committed numbers to the hotel. You may direct us to donate the money to the general fund or a special fund. You are responsible for canceling your hotel reservations.
Why do membership dues and conference prices go up?
The board makes every effort to keep dues low, however as the cost of everything goes up, our costs go up. Therefore, we must raise the dues. This is true with conference prices as well. Again we make every effort to keep prices as low as we can.
I just paid my first payment on a payment plan. Will I get a reminder invoice next month?
No, no reminders or subsequent invoices are sent. Recurring payments are set up to automatically charge your credit card the same time each month until all payments are made. You should check your credit card statement each month to make sure your payments were charged to your card. This will prevent unhappy surprises if your card fails to process the payment.